ISLAMABAD: Pakistan Telecommunication Authority (PTA) has ordered Cellular Mobile Operators (CMOs) to improve network coverage and performance.
According to a statement issued by the authority on Friday, PTA has directed mobile phone companies to maintain Quality of Service (QoS) as per license standards.
PTA further said in view of public complaints regarding degradation in service quality and results of PTA surveys, it was observed that lack of network expansion and insufficient network/sites are some of the causes of QoS issues.
The authority has asked CMOs to take concrete measures for resolution of root causes, ensure network stability and adequate coverage through the expansion of their networks, especially in densely populated urban areas the statement said.
PTA said that it will review the steps taken by CMOs from time to time to check that improved voice and data services are being extended to the subscribers.
“Better coverage and service quality will ensure that end-user expectations for optimum performance are being met,” the statement concluded.
Press Release: PTA has directed Cellular Mobile Operators (CMOs) to improve network coverage and performance, and maintain Quality of Service (#QoS) as per license standards. pic.twitter.com/6JH4Uq3Cet
— PTA (@PTAofficialpk) February 26, 2021
