KARACHI: K-Electric remains dedicated to ensuring customer support in the wake of the coronavirus (COVID-19) outbreak in the metropolis.
Consecutively to make sure the connection of services to consumers, KE’s field teams will carry on services and to be on-ground to make sure the citizens of the metropolis stay powered up.
On the other hand, in wake of severe Government instruction to limit non-essential human interaction and to make sure the health and well-being of employees, the company has decided to lessen its employees to necessary only and to close its physical Customer Care Centers (CCC) till further orders.
According to a KE spokesperson, that the company was fully aware that electricity is an essential service, and has become even more essential at this moment when people are being instructed to practice social distancing.
K-Electric is dedicated to playing its due role in the fight against coronavirus outbreak and will continue to stand by the people of the metropolis in these trying times.
At the same time, the health and safety of KE employees, as well as customers, is our primary concern. Under the circumstances pertaining to Coronavirus, the company has scaled down our work-force at critical operational sites including power stations, load-dispatch centers our call center.
It further requested to customers that in light of the developing situation, only complaints related to emergencies, safety and technical issues be raised at this time to ensure priority resolution.
The power utility is working in close coordination with the authorities to ensure uninterrupted power supply to essential sites such as hospitals, health & rescue services, water pumping stations and key government functions.
Responding to a request of support to Corona facilities by the District Administration, a number of hospitals that have been put on high alert in relation to COVID-19 to provide immediate treatment have been declared exempt from load-shed by the power utility.
K-Electric lauds the fact that employees who will be coming in to work to operate essential services and infrastructure also have families but will continue to discharge their duties to ensure that Karachi and its citizens have power during this crisis.
The power utility requests that we support them in this effort along with all the other committed individuals such as doctors, nurses, law enforcement, members of rescue teams and other critical functions who are discharging their duties at great personal risk.
Customers are requested to get registered with KE, by texting REG(space)[your 13 digit A/C #] and send this SMS to 8119 for power updates about their areas, or to use the KE Live mobile app which is a self-service solution.
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