The Sui Southern Gas Company Ltd. (SSGC) has launched its new “Sahulat Van” service in Gulistan-e-Johar, Karachi, introducing a mobile customer facilitation unit aimed at providing essential utility services directly to consumers at their doorstep.
The initiative is designed to improve customer convenience by reducing the need for residents to visit physical Customer Facilitation Centers for routine service requests and complaint resolution.
Operating as a mobile walk-in service center, the Sahulat Van offers a range of customer support services, including registration of complaints related to gas leakages, low gas pressure, and faulty meters.
Consumers can also seek assistance with billing disputes, verify bill statuses, and request corrections to billing errors.
Moreover, the van provides instant printing of duplicate monthly gas bills and offers guidance on the procedures for obtaining new domestic gas connections.
SSGC selected Gulistan-e-Johar for the initial deployment due to its large population and high volume of consumer service requests.
The company expects the Sahulat Van to help address consumer issues more efficiently while reducing footfall at regional offices, including the SSGC Customer Facilitation Center in Johar.
