ISLAMABAD: Prime Minister Imran Khan has directed government offices using Pakistan Citizen’s Portal (PCP) dashboards to provide manual complaint lodging facilities to all segments of the society.
According to a press release issued by Prime Minister’s office on Thursday, the facility would be made available for people who do not have a smartphone or access to the internet in their areas; people who are not able to read or write; physically challenged; women, widows and senior citizens; and people whose destination of service delivery or the office dealing with the issue is far away.
The premier directed the Prime Minister’s Performance Delivery UNIT (PMDU) to convene a briefing session for all focal persons and launch a public awareness campaign via all available platforms, the communiqué stated.
The responsibility had been assigned to 8,864 PCP-dashboards in all provinces.“The PTI government’s manifesto is to serve the people in a practical way,” PM Imran added. “Government institutions should be bound to serve the people in any case”.
The premier added that improving the governance system was provisional for better coordination between the people and state organizations.
