Zong 4G has developed Pakistan’s first locally created Large Language Model (LLM), a breakthrough in the country’s telecom sector.
As the only telecom operator in Pakistan to have developed an advanced AI-driven model in-house, Zong is set to transform digital interactions and elevate customer service standards, cementing its position as the technological leader in the industry, said a news release.
The LLM’s capabilities span a range of telecom-specific use cases. For example, it can streamline customer support by providing instant, accurate responses to complex queries related to mobile plans, data usage, and account issues, reducing wait times and enhancing satisfaction. A Zong user could, for instance, ask the LLM about the best data plan for international roaming.
With its deep understanding of telecom products, the LLM would provide tailored recommendations, helping the customer choose the most suitable option based on their travel needs and usage patterns.
