ISLAMABAD: President Dr Arif Alvi Monday directed the Banking Mohtasib to take successful protective steps for the protection of banking consumers from scams and financial losses.
While addressing a meeting with Banking Mohtasib Muhammad Kamran Shehzad, the president, asked for utilizing the latest information technology tools for better service.
Dr Arif Alvi stressed the need to create awareness among the people about scams and fraudsters in the banking sector through seminars and an effective media campaign.
He expressed concern over the increasing trend of fraudulent activities and cybercrimes in the banking sector and underlined the need for taking preventive steps by upgrading information technology systems to save the people from such activities.
On this occasion, the Banking Mohtasib informed the president that mostly illiterate and elderly people were being targeted by the fraudsters in Pakistan.
He also informed more than 25,000 complaints were received during the year 2020, 84% of them were disposed of. Around 65% of complaints were received from Punjab.
The Banking Mohtasib also presented the Annual Performance Report-2020 to the president, who appreciated Mohtasib’s efforts in addressing the complaints and protecting the rights of banking consumers.
He said that latest information technology tools needed to be utilized for better service delivery and handling complaints in prompt and efficient manner. pic.twitter.com/i8dLPmM2Gv
— The President of Pakistan (@PresOfPakistan) February 1, 2021
