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PM Imran orders inquiry into mishandling of Citizen’s Portal complaint

MM News Staff by MM News Staff
May 24, 2021
Reading Time: 1 min read

ISLAMABAD: Prime Minister Imran Khan today (Monday) took serious notice of the complaint by two widow sisters at Pakistan Citizen Portal and ordered an inquiry against Additional Deputy Commissioner (Revenue), Rawalpindi on the mishandling of their case.

According to a statement issued by the Prime Minister office, PM Imran has directed the Chief Secretary’s Office to order a fact-finding inquiry into the matter and submit the report by May 31. He also directed Prime Minister’s Delivery Unit (PMDU) to carry out a performance evaluation of the dashboards of all revenue officers in the Rawalpindi Division.

However, the ADC Office, in violation of the User’s Guidelines Manual dropped the application the same day by considering it sub judice with the court. The applicants thus approached the Prime Minister’s Office to re-open the case while denying it being sub judice.

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The PMDU brought the matter to notice of the focal person of the Chief Secretary’s Office and DC Rawalpindi. Subsequent to the intervention of the two offices, the complaint was re-opened after being considered appropriate and not sub judice. The case was thereafter fixed for the next hearing on April 7, 2021.

In the meantime, another complaint dated April 19, 2021, was received directly to the PM’s Dashboard wherein the applicant complained that the ADC had asked them to first withdraw the complaint from the Portal and action will be taken thereafter.

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