The Sindh Police has launched a centralized complaint system under the office of the Inspector General of Police (IGP) to streamline the registration and resolution of public grievances.
The newly established IGP Centralized Complaint Cell aims to provide citizens with multiple accessible channels to report issues related to policing and law enforcement.
Officials say the initiative is part of broader efforts to improve transparency, accountability, and service delivery across the province.
According to the police department, citizens can file complaints through several official platforms. A dedicated helpline (1715) has been introduced to connect callers directly with complaint cell representatives. In addition, a WhatsApp number (0314-105831) allows individuals to submit complaints digitally.
An online Complaint Management System (CMS) has also been set up, enabling users to register complaints, particularly those related to delays in FIR registration, and track their progress. Complaints can further be submitted via email (aigcomplaints.cpo@sindhpolice.gov.pk)
The complaint cell is designed to handle a wide range of issues. These include cases where First Information Reports (FIRs) are not registered, allegations of poor or biased investigations, corruption such as demands for bribes, and misconduct by police officials, including harassment, unlawful detention, or the registration of false FIRs.
Authorities have stressed that citizens must provide their Computerized National Identity Card (CNIC) number when submitting complaints, especially in cases related to FIR delays, to ensure proper documentation and follow-up.
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