A few banks in Pakistan have begun charging an unannounced fee on the receipt following cash withdrawal from ATMs over improving their earnings.
The receipt shows the amount is withdrawn and the balance available. It is an optional receipt meaning that it is up to the ATM user to choose to receive it or not. “My bank has charged me Rs2.5 for choosing to receive the receipt,” one of the bank customers said.
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As per the State Bank of Pakistan, the SBP has issued no directives to commercial banks to charge (fee) against the service for balance inquiry through ATMs. On other hand, the banks have the right to charge against services on the condition that the charges do not contradict any of its (SBP) directives.
Pakistan is facing a huge challenge to widen its online banking consumer base and different kinds of fees on banking services are considered hurdles in the way of enhancing the number of online banking users.
