PIA introduces Whatsapp Chabot for customer support

KARACHI: Pakistan International Airlines (PIA) has introduced WhatsApp Chatbot in an effort to make it easier for travelers to confirm their tickets and seats online.

According to the national flag carrier, with the help of the chatbot, passengers can get guidance on ticket confirmation, seat and other matters before their flight.

Moreover, passengers can check their flight schedule and timings with the help of WhatsApp.

“PIA is stepping ahead further for customer support services by introducing another value-added service WhatsApp chatbot,” read the tweet shared on official handle of PIA.

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