Pakistan’s call center industry continues to experience consistent growth in export earnings and business expansion, achieving over $200 million in revenue during the current fiscal year 2024-25.
According to data from the State Bank of Pakistan, call centers generated $207 million in export earnings between July and February, marking a 20% increase compared to $166 million during the same period last year.
This growth underscores Pakistan’s competitive edge as an outsourcing destination, driven by a cost-efficient service model that offers operational expenses 60-70% lower than those in the US and Europe.
The industry is thriving, with over 1,000 call centers providing inbound and outbound services to clients. Employing more than a million individuals in various roles, it has reinforced Pakistan’s position as a leading player in the global outsourcing market.
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Catering primarily to international demand, the sector derives most of its revenue from export markets, with businesses across North America, Europe, the Middle East, and Australia leveraging Pakistani call centers for affordable and high-quality customer support solutions.
