Around 42,444 complaints resolved through PCP: report

ISLAMABAD:  Finance Revenue and Economic Affairs Divisions have resolved around 42,444 complaints, regarding the matters concerning these divisions, through Pakistan Citizen’s Portal (PCP).

According to the PCP report,  As many as 44,554 complaints were received by these divisions through Pakistan Citizen’s Portal (PCP), official data disclosed, showing that only 5.2 percent of complaints were unresolved and those too were in the process.

The report further stated 3,428 complaints, out of which 3,377 were forwarded to concerned departments and organizations for necessary action.

It further said that around 96 percent or 3,284 complaints of the Finance Division were resolved whereas 144 or four percent were in progress.

The sub-ordinate departments and organization of the Finance Division received 23,889 complaints through the PCP, out of which 98 percent i.e. 23,889 were resolved whereas 512 (2%) are in process of resolution.

The Economic Affairs Division received 43 complaints, out of which 42 were resolved while just one complaint was in progress.

Similarly, the Revenue Division and Federal Board of Revenue received 17,194 complaints, out of which 15,519 were resolved with 1,675 still in the process of resolution.