ISLAMABAD: On the directions of Prime Minister Imran Khan, a dedicated complaint category “Farmers/Agriculture” has been activated at Pakistan Citizen’s Portal to facilitate the farmers and resolve their issues in a timely and effective manner.
According to the PM Office, Prime Minister Imran Khan has directed that the complaints received under this category shall be given top priority and be resolved on merit.
The premier instructed that information about the facility shall be disseminated to farmers through social media platforms, district administrations and display of banners at the offices dealing with farmers.
PM Imran Khan has also directed the Chief Secretaries and the Federal Secretary concerned to convene exclusive progress review meetings after every four months on the issues of farmers reported on Pakistan Citizen’s Portal, and take necessary corrective measures.
Last year, Pakistan Citizen’s Portal had introduced a new category to tackle complaints about corruption in government offices.
According to the Prime Minister’s Office, the citizen portal introduced a new category to lodge complaints about financial corruption, irregularities, abuse of powers and incompetency.
Prime Minister’s Performance Delivery Unit (PMDU) established in 2013 has been reorganized with a new vision to promote citizen-centric and participatory governance.PMDU is pioneering a nation-wide complaints and grievance redressal mechanism with special emphasis on facilitation of overseas Pakistanis, women, special persons and foreigners.
The primary objective of the unit is to provide citizens’ an opportunity to seamlessly communicate with all government entities and have their issues resolved with priority, in accordance with the vision of the Government.
