Panic prevailed as account holders of Bank of America faced problems in accessing their accounts over a service glitch.
Users on Wednesday experienced the glitch on the banking app’s home screen, some balances were showing as zero or hashmarks, but once customers clicked through into their individual account’s data, they were able to see their full balances and banking history, according to the US media reports.
Thousands of reports came into the website Downdetector.com starting around 12:30 p.m. ET and continued through the afternoon. As of 5 p.m., some customers were still experiencing issues.
Acting on the reports, Bank of America released a statement to address the issue.
“Some clients are experiencing an issue accessing their accounts and balance information today. These issues are being addressed and have largely been resolved. We apologize for any inconvenience,” the company said in a statement.
Some customers were getting messages during the afternoon saying “accounts temporarily unavailable” and “some accounts and/or balances are temporarily unavailable.” Some were seeing zero balances or dashes in places of their normal bank account balance.
The clarification from the bank eased the panic situation that took over the customers of the bank.
