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ISLAMABAD: Prime Minister Imran Khan on Saturday directed the concerned authorities to reopen 238,000 public complaints received and resolved on the Pakistan Citizen Portal (PCP) last year.
A set of complaints was selected for reopening as they were closed with the status of ‘relief granted’ whereas the citizens denied the same by posting negative feedback.
According to a letter issued by Prime Minister’s Office (PMO), a total of 1.5 million complaints were received on Pakistan Citizen’s Portal during 2021, however, a set of 238,098 complaints were earmarked on the basis of public feedback for reopening to the respective authorities for review and better resolution while adhering to merit.
The prime minister has directed the federal secretaries, provincial chief secretaries and IGPs to hold exclusive meetings with the heads of the departments/attached departments/divisional commissioners/RPOs etc. and assign the respective caseload of complaints being reopened with specific instructions to review the same in their supervision for disposal on merit.
It was further directed that purpose of the review should not be merely increasing positive feedback rather actual disposal of issues/complaints while strictly adhering to the merit/rules and regulations.
“Responsibility, in the case of each organization/department/formation, shall be entrusted to a senior officer to supervise the review activity at all levels,” it was added.
The PM’s office further said that out of these total complaints, 107,000 related to the federal departments/organizations, 80,000 to Punjab province, 27,000 to Khyber Pakhtunkhwa province, 15,000 to Sindh, 3,000 to Balochistan province, 11,00 to Azad Jammu and Kashmir, 400 to Gilgit Baltistan which would be subjected to further review.
Last year, PM Imran directed the authorities concerned to reopen 83,741 partially resolved complaints filed by people on the PCP.
According to Prime Minister’s Performance Delivery Unit (PMDU), all complaints were to be reopened and assigned to the officers concerned for necessary action.
