ISLAMABAD: Prime Minister Imran Khan has directed federal ministries, divisions and provincial governments to timely dispose of applications related to core service functions such as the issuance of licenses, NOCs, domiciles, and other redressals.
According to a notification issued by the Prime Minister Office, the prime minister has taken a serious view of delay by federal ministries, divisions and provincial governments on the applications of citizens.
The prime minister has directed for disposal of unattended or delayed applications within the next four weeks. He also called for the submission of a report to his office by federal ministries and divisions and to the chief minister by the provincial governments.
The prime minister has also asked these tiers of government to work out minimum timelines for processing of such cases and display them on their websites and notice boards within ten days to build the confidence of people in government functionaries.
“The above exercise shall be carried out by all concerned and a report shall be submitted after four weeks for perusal of the prime and chief minister,” the notification said.
The report by the heads of division, chief secretaries, and attached organisations will certify that pending service delivery-related applications have been taken.
“If such cases cannot be disposed of within the stipulated timelines for certain reason, the delay shall be explained to the application in writing,” the notification added.
“This will help the citizens to know in advance the probable processing timeline of their cases.”
The federal ministers and chief ministers have been asked to closely monitor implementation of the above directive in the interest of good governance and public interest.